Privacy policy
Last updated: January 2026
Introduction
ShopNova ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
We collect information in the following ways:
- Directly from you: Name, email address, postal address, phone number, payment information
- Automatically: Device information, IP address, browser type, pages visited, time spent on pages
- Cookies & Tracking: We use cookies to enhance your experience and analyze usage patterns
- Third parties: Payment processors and analytics providers
How We Use Your Information
We use the information we collect to:
- • Process your orders and send you order confirmations
- • Provide customer support and respond to your inquiries
- • Send you promotional emails and marketing communications (with your consent)
- • Improve our website and services based on your feedback
- • Prevent fraud and enhance security
- • Analyze website usage and trends
- • Comply with legal obligations
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, firewalls, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except:
- • To trusted partners who assist us in operating our website and conducting business (under confidentiality agreements)
- • To comply with legal obligations or court orders
- • To protect our rights, privacy, safety, or property
- • With your explicit consent
Your Privacy Rights
You have the right to:
- • Access your personal data and know what information we hold
- • Correct inaccurate or incomplete information
- • Delete your personal data (subject to legal requirements)
- • Opt-out of marketing communications at any time
- • Request the restriction of processing your data
- • Data portability (request a copy in machine-readable format)
Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
ShopNova is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.
Questions About Our Privacy Policy?
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
privacy@shopnova.com